A couple of weeks ago, I emailed Vauen to inquire about purchasing a replacement stem. You have to sign in and provide your e-mail and address. I received a nice short note from Heidi () informing me that replacement stems can be provided at no charge and one would be mailed to me the following week. It took two weeks but I received it today in a big box along with three blue bristle cleaners and a box of wood matches !
It even has a white dot mark of quality !! My Vauen has become my most reached for pipe and now I will be shopping for another ! Maybe some "other" pipe makers could adopt such wonderful old fashioned customer loyalty !!!
I can't recommend Vauen enough and those of you that have one know why....great smoking pipes.
It even has a white dot mark of quality !! My Vauen has become my most reached for pipe and now I will be shopping for another ! Maybe some "other" pipe makers could adopt such wonderful old fashioned customer loyalty !!!
I can't recommend Vauen enough and those of you that have one know why....great smoking pipes.