Pipes and Cigars Online Store. Never Again.

[hoosierpipeguy]

Their customer service has sucked for a long, long time. Reported here often. Yes, I'm sure there are people who've never had a problem with them. Good, you guys should keep buying from them. Do it enough and you'll get screwed as well at some point. How many people have bought from them 50 times without problems? Compared to good vendors, they suck.

 

[Doctor Chopper]

I have ordered from them multiple times with no issues. Thanks for alerting me of the potential problems, I will take it under advisement if ordering from them again.

 

[SmokingInTheWind]

Their customer service has sucked for a long, long time. Reported here often. Yes, I'm sure there are people who've never had a problem with them. Good, you guys should keep buying from them. Do it enough and you'll get screwed as well at some point. How many people have bought from them 50 times without problems? Compared to good vendors, they suck.

I will not risk it again. SP has a much better website to boot, with great search function.

 

[bent1]

Not sure who to contact at P&C, surely there has to be an interested owner/manager. Guess I’ve been luck, no issues since order #1. Hope this gets resolved & rep sees the door.

 

[irishearl]

Last order from them will be my last order. After 3 weeks of not shipping my order, made repeated calls to customer service being on hold 20 minutes each time with me then hanging up before finally reaching a person who said she'd tell management to ship it.

 

[Searock Fan]

 

[captpat]

I've never had a problem with them. However, due to the number of posts from disgruntled customers, I don't order from them. No sense in hoping my luck will hold.

 

[RL Bucktails]

I will go with Smoking pipes from now on, also had good experience with cup o joes over the years.

Funny, I ordered a pipe from them and it never came. So I guess it happens to all once in a while.

 

[kcghost]

I've never had a real ptoblem with P&C nut why go looking for trouble when there are so many straightforward vendors out there. Heard too many horror stories about these guys.

 

[mingc]

Beware of pipes and cigars. or DBA Cigars Bethlehem.

Who?

 

[fireground_piper]

Funny, I ordered a pipe from them and it never came. So I guess it happens to all once in a while.

But I think the main difference is their CS is known to be fantastic. It's not that there are not mistakes, it's how you handle them as a company once being made aware of the issue that matters.

 

[woodsroad]

But I think the main difference is their CS is known to be fantastic. It's not that there are not mistakes, it's how you handle them as a company once being made aware of the issue that matters.

Not my experience.

 

[anotherbob]

But I think the main difference is their CS is known to be fantastic. It's not that there are not mistakes, it's how you handle them as a company once being made aware of the issue that matters.

precisely. To f-up is human, to make it right is pro level business.

 

[Cloozoe]

I've ordered from them many times over the course of quite a few years. Never a problem and always quick delivery.

 

[Green Hill piper]

That's why I just stick with smoking pipes.com. crazy good service, been dealing with them for over ten years. Plus I'm in NC so I get my packages in like two days.

 

[woodsroad]

precisely. To f-up is human, to make it right is pro level business.

Despite numerous attempts by me to contact CI and have them "make it right", they were unable/unwilling to do so. They ended up sending my account to collections. An email and a 1 minute phone call with the collections agency solved the problem. I owed them nothing, their mistake. CI/P&C is incompetent.

 

[TheIronMonkey]

Not my experience.

The Customer Service reference in @fireground_piper ’s post was in regard to smokingpipes.

 

[fireground_piper]

The Customer Service reference in @fireground_piper ’s post was in regard to smokingpipes.

correct, thank you!

 

[woodsroad]

The Customer Service reference in @fireground_piper ’s post was in regard to smokingpipes.

My bad.
SmokingPipes is fantastic.

 

[fireground_piper]

My bad.
SmokingPipes is fantastic.

I feel attacked that you considered I had called P&C CS fantastic.